FAQ

ON A 'GOT TO KNOW RIGHT NOW' BASIS!

Jewelled Hat Sizing

Do the jewelled hats come in different sizes?


Yes, they do. Sizes range from 53cm - 59cm. You will be asked to select a head size before adding your hat to your basket.




I am ordering a hat as suprise for somebody else, so I don't know what their head size is! What do I do?


If you are ordering a hat as surprise for somebody and are unable to find out their head size, there is also an option to select the 'average size' before adding to your basket. The average size is 56cm, so if you select this option, this is the size we will use. If you'd like to go up a size just in case, please select 57cm. Please note that the hats can be made smaller by inserting material into a fold in the inside rim, if need be. We are of course, unable to guarantee that the hat will fit, whichever option you choose.




My hat has arrived and it doesn't fit! What do I do?


If your hat is too large, you can make it smaller by instering materials into the inside fold. Please contact us if you need help or advice on how to do this. If your hat is too small, unfortunately there is not much that can be done. We take no responsibilty if your hat is the wrong size.




How do I measure my head?


Use either a piece of string (and measure it afterwards) or a soft, flexible measruring tape. Your head should be measured where a hat would usually sit, just above the ears and around the full circumference of your head. Do not pull too tightly on the string or measuring tape. Always measure multiple times for the most accurate measurement. It may be useful to ask somebody else to measure your head for you. We take no repsonsibilty if your hat does not fit properly.





Ordering, Lead Times and Shipping

How long will it take for my custom made hat to be delivered once I have placed an order?


You will need to choose a designated delivery week from our availabilty list, your order will be delivered on your chosen week or before. Please provide your date in the 'notes' box on the basket page, or drop us an email.




How far in advance should I order a custom made hat?


We always suggest ordering your hat using our deposit system to secure your slot - we get VERY busy! Stock is also subject to availability and styles may go out of stock at any time. So by ordering early, you can ensure you will get the style you want.




How will my item be packaged?


All items are bubble wrapped (a lot) with tonnes of extra protective packaging. Please bear in mind that when we pack and wrap our items, our priority is to ensure that they arrive safe and sound, not to look pretty. We do not currently offer gift boxes, but this is something we are looking into for the future.




Which courier service do you use?


For UK deliveries, usually Hermes or Royal Mail. For international deliveries, we use a range of couriers. Please be rest assured, every single parcel we send out is fully tracked and insured, regardless of the courier.




What are your shipping costs?


Please click here for a full list of shipping costs.




Do you offer international shipping?


Yes we do. For a list of countries we ship to and pricing, please click here.




My hat has arrived damaged, what happens now?


We take great care to ensure this doesn't happen and it very rarely does. But unfortuntely accidents can happen, and if your hat has arrived damaged, please contact us immediately within 3 days of delivery.




Where can I find my tracking information?


Once your order is dispatched, you will recieve an email with your tracking information.




How do I pay and secure my slot in advance with a £50 deposit?


For instructions on how to order using our deposit system, please click here.




What are your options for placing an order for a custom made military hat?


There are two ways to place an order for a custom made military hat... 1. Pay in full - you will need to choose a designated delivery week, please visit our availabilty page. 2. Pay a £50 deposit and the remainder 1 month before your chosen delivery week - for instructions on how to do this, please visit our availabilty page.




The delivery date I need isn't available! Do you have any hats available for shipping straight away?


Yes, from time to time we have pre-made hats available to order with fast delivery times. We usually put our pre-made hats online on Fridays or Saturdays around 5pm UK time. To view our current pre-made selection, please click here.





Returns Policy

Do you accept refunds, exchanges or cancellations?


All items are custom made, therefore we do not accept cancellations or returns, and all items are non-refundable.

If your item arrives damaged, please contact us as soon as possible (within 3 days of receiving your parcel).

Our products are heavily embellished and should be handled with care. We will not be held liable for any damage that occurs to your item after it is received.





Hat Designs, Cutomisation and Quality

Can my jewelled hat be customised?


Yes, you will see the options to customise when you click on a style. You can customise your hat even further by upgrading the top from standard sequins, and by selecting some of our cute Add Ons. Please make sure you read all of the information when you click onto an item.




I'd like to customise my hat with something I can't find on your website - is this possible?


Usually, yes. If you have an idea or would like something specific on your hat which is not listed, please do get in touch.




Will my hat look exactly like it is in the photos online?


As our products are crafted by hand and not factory made, each hat comes out a little diffrerent which we think is good thing. The materials that we use may vary slightly, and hat shapes also do differ a little, but overall your hat will lbe the same style and look very similar to the photos online. In the unlikely incident that we have to make a major change due to stock being unavailable, we will always contact you first.




What is the quality of your hats like?


Something that we abolsutely pride ouselves on, is the quality of our hats. We use the highest grade military hats, which we personally hand-pick to ensure the best shape and quality. The hats we use are strong, durable and look great. They are then made with meticulous care and attention to detail, so you can be rest-assured that the hat you are going to receieve is the very best quality.




Are Add Ons available for all items, or just the military hats?


Add Ons are only available for the military hats.





Care

How do I take care of my jewelled items? What happens if something breaks?


Our products are very heavily embellished and should be treated with the highest level of care. Please do not hold onto your item in a place where it is heavily embellished, such as the visor of a jewelled hat. Doing so may cause damage. We take no reponsibilty for any damage that occurs to your item after it has arrived. We take great care to ensure that all hats are made to the highest possible standard so that there is very little risk of any damage occuring. Hopefully you should never need to fix anything, but if you do, we always send out spare gems with your hat which can be re-applied with glue.




My hat has arrived damaged, what happens now?


We take great care to ensure this doesn't happen and it very rarely does. But iunfortuntely accidents can happen, and if your hat has arrived damaged, please contact us immediately within 3 days of delivery.





Stock Availability and Wholesale

Are your products and styles always in stock?


No, you will notice products and styles coming in and out of stock. Styles may go out of stock at any time. We always advise ordering far in advance to avoid any dissapointment later on.




Can I stock your products in my shop or boutique?


If you are interested in stocking Glitter Gals in your shop or boutique, please feel free to get in touch.





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